Please contact us at any of the following numbers
Phone: (260) 804-5285
Phone: (260) 415-8080
Phone: (260) 415-9990
Phone: (260) 437-4229
Phone: (260) 437-8081
Fax: (866) 891-2798
Please mail any correspondence to:
P. O. Box 5464
Fort Wayne, IN 46895
Business Hours:
8:00 a.m. - 6:00 p.m. Monday thru Friday
10:00 a.m. - 2:00 p.m. Saturdays
Closed Sundays and Holidays
Maintenance
Our maintenance department works hard to provide you with a safe and comfortable home. Despite our effort to keep all our properties in good repair, there may be times that your home may require some sort of repair. We appreciate your patience when this happens.
Maintenance requests are handled according to priority and based on safety and necessity. If you have a maintenance concern, please contact our office at the numbers shown above. If our office is closed, please leave a message and we will respond as soon as possible. When you leave a message, please speak slowly and clearly and provide as much detail about your repair request as possible. Please remember to leave your name, address and a return phone number. True emergency requests will be handled immediately. Please note, it is our discretion what constitutes a true emergency. For example, if a stove stops working on Sunday, you may feel this is an emergency but our maintenance staff will not be able to respond until the following business day.
Charges may apply for maintenance issues that are the result of abuse or are otherwise the responsibility of the tenant according to the lease agreement. You will be notified in writing of the cost for reimbursement for these types of repairs and payment will be expected immediately.
PLEASE DO NOT attempt to make repairs yourself without permission from our office. If you attempt a repair and our maintenance staff has to make corrections to the repair, you will be charged for the additional time and materials involved. NO credit or reimbursement will be given for any repairs made on your own without PRIOR written approval from our office.
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